Reference

Privacy Policy for your account and data

Our Privacy Policy explains what we collect when you open an account, use DANA, OVO, GoPay or QRIS, or ask support from Makassar.

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What this policy covers

indolottrey88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to run your account, match payments, and answer privacy requests. That can include your login name, the email or phone number you register, the wallet reference attached to DANA, OVO, GoPay or QRIS, and device data that helps keep sessions

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steady on Chrome, Safari, and Android browsers. We also keep support logs when you ask for a correction, ask for access, or ask us to close a record where local law allows. If you change your phone number, we may ask for a fresh check before
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updating the profile, and we do not ask for extra fields just to fill a form. When a record is linked to a new device, we use that step to reduce mistakes in payment matching and account recovery.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to send privacy requests

If you want a privacy change, the fastest route is the support inbox inside your account, followed by WhatsApp or email. We answer between 09:00 and 23:00 WIB, and we keep the thread tied to the same account so you do not repeat your details. If you write from a new number or device, include the registered email or phone.

Team online

Live chat

Open chat from your account page and send the request in English or simple Indonesian. We answer privacy, access, and correction cases during 09:00-23:00 WIB, and the chat history stays linked to your account record.

Email

Use the address shown in your account to send longer requests, such as a copy of the data we hold or a correction to a profile field. We reply from the same case thread and keep the message trail on file.

WhatsApp works well when you need to confirm a phone change or ask where to send a privacy request. Include the registered number, and we will match the request before we discuss any account detail.

HANDLING STANDARDS

How we handle your records

We keep the policy practical: collect the minimum needed, separate payment records from support notes where possible, and limit access to staff who need it for their role.

Data use

We keep login details, registered contact data, and the wallet reference from DANA, OVO, GoPay, or QRIS only for account checks, payment matching, and support follow-up. We do not ask for more than we need, and we do not reuse those records for unrelated messages.

Cookies

Browser cookies keep your session active on Chrome, Safari, and Android browsers, remember your language choice, and help the page load faster when you switch from mobile to desktop. You can clear them anytime in your browser settings.

Device checks

When you log in from a new phone, tablet, or desktop, we may ask for a quick code by email or WhatsApp before the session opens. That keeps account access tied to the contact you registered and helps stop mix-ups.

Retention

We keep support and payment records only for the time needed to match transactions, answer questions, and meet legal duties. After that period, we limit access or remove the record where local law allows, and we do not keep it longer than needed for routine handling.

Change requests

If your name, phone number, or email changes, send the updated details from the registered account contact. We will check the request against your existing record before we update anything in the profile, so the change stays tied to the right account.

Who can help

For privacy requests, use live chat, WhatsApp, or email and ask for the privacy desk. If the account is locked, send the registered email or number so we can locate the right record and keep the request moving.

Questions about your privacy

These are the privacy questions we hear most before you open an account. If your request touches DANA, OVO, GoPay, or QRIS records, use the registered contact so we can match the right file. When you log in from a new device, a fresh check may appear, and the same local-law rule applies to access and eligibility.

It covers the details we collect for login, account checks, payment matching, device security, and support. That includes your registered email or phone, the wallet reference from DANA, OVO, GoPay, or QRIS, and related case notes.

Yes. We ask for the contact details needed to create the account and keep it secure. If you later change your phone or browser, we may ask for a new check before updating the record.

Yes. Cookies help us keep you signed in, remember language choice, and recognise a return visit on Chrome, Safari, and Android browsers. You can clear them anytime in your browser settings.

We keep records only as long as needed for account handling, payment matching, support follow-up, and legal duties. After that, access is restricted or the record is removed where local law allows.

Yes. Send the request from your registered contact through live chat, WhatsApp, or email, and we will match it to your account before we share or correct anything that local law permits.

Tell us which record you want closed or limited, and we will check whether local law allows the change. We may still keep a small record where payment, support, or legal duties require it.

Use the support desk, WhatsApp, or email listed on your account page. Include your registered email or phone, and we will route the request to the privacy team during 09:00-23:00 WIB.

Privacy Policy for your account and data

Where to send privacy requests

Live chat

Email

WhatsApp

How we handle your records

Data use

Cookies

Device checks

Retention

Change requests

Who can help

Questions about your privacy

01 What does your Privacy Policy cover?

02 Do you collect data when I open an account?

03 Do you use cookies on mobile and desktop?

04 How long do you keep my records?

05 Can I ask for a correction or copy of my data?

06 Can I ask you to close a record?

07 How do I contact you about privacy?

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